Payment and Delivery

Last updated: [DATE]

Company: [COMPANY_NAME]
Address: [COMPANY_ADDRESS]
CVR No.: [CVR_NUMBER]
Phone: [PHONE_NUMBER]
Email: [CONTACT_EMAIL]
Website: [WEBSITE_URL]

1. Scope

This Payment and Delivery Policy applies to purchases made on [WEBSITE_URL]. We sell access to courses, events, workshops, or training sessions (“Courses”). No physical goods are shipped.

2. Prices, Currency and VAT

All prices are displayed in [CURRENCY] and include VAT unless otherwise stated. Any additional fees (if applicable) will be clearly shown before you complete your purchase.

3. Payment Methods

We accept online payments by card via Stripe. Available card types may vary depending on your country and Stripe settings. Payments are processed securely and encrypted.

4. When You Are Charged

Your payment is charged at the time of purchase unless otherwise stated on the checkout page. In some cases, Stripe may require additional verification (e.g., 3D Secure). The order is only completed when the payment is successfully authorized and confirmed.

5. Order Confirmation and Proof of Purchase

After a successful payment, you will receive an order confirmation by email. This confirmation serves as your proof of purchase and—where relevant—your ticket/registration for the Course.

If you do not receive the confirmation email within a reasonable time, please check your spam/junk folder and then contact us at [CONTACT_EMAIL].

6. Delivery (Digital Delivery / Course Access)

There is no physical delivery. “Delivery” consists of one or more of the following:

Order confirmation email (proof of purchase)
Practical course information (time, location, requirements)
Access details for online participation (if applicable)
Download links or course materials (if applicable)

Course details and attendance information will be sent to the email address you provide at checkout. It is your responsibility to ensure that the email address is correct.

7. Course Attendance, Check-in and Tickets

For in-person Courses, you may be asked to show the order confirmation (digital or printed) and valid identification at check-in. For online Courses, access may be granted via email link, login, or another method stated in the Course description.

8. Failed Payments, Errors and Duplicate Charges

If a payment fails, the order will not be completed and access will not be granted. If you experience technical issues during checkout or believe you were charged incorrectly (e.g., duplicate charge), please contact us as soon as possible at [CONTACT_EMAIL] and include your order number.

9. Receipts and Invoices

Your order confirmation may serve as your receipt. If you need an invoice (including company details), please contact us at [CONTACT_EMAIL] and provide your order number and invoice information.

10. Refunds and Cancellations

Refunds and cancellation terms depend on the type of Course and whether it has a fixed date/time. Any applicable refund rules, rebooking options, or cancellation deadlines are described in our Terms and Conditions and/or on the specific Course page.

Approved refunds are processed back to the original payment method via Stripe. Refund processing times can vary depending on your bank or card issuer.

11. Chargebacks and Payment Disputes

If you have a question about your purchase, please contact us before initiating a chargeback with your bank or card provider. Chargebacks create additional costs and administrative processing. We reserve the right to restrict future purchases in cases of abusive or fraudulent disputes, subject to applicable law.

12. Customer Support and Complaints

If you have questions regarding payment, delivery/access, or your order, please contact:

Email: [CONTACT_EMAIL]
Phone: [PHONE_NUMBER]

We aim to respond within a reasonable time on business days.